Frequently Asked Questions
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Visa, Mastercard, American Express, PayPal and Apple Pay are all accepted
All our regular orders are usually shipped within 1-2 business days. However, it can take up to 5 business days for your item to be shipped during exceptionally busy periods. Following your purchase you'll receive shipping notifications as your order progresses.
If you'd like shipping notifications you can enter your phone number at checkout to receive them via SMS.
We currently only ship to the UK.
Standard Shipping: 2-3 Business Days (£3.99)
Receive Free UK shipping to your door when you spend £40 or more.
Easily track your package once it's sent!
Your payment may have been declined due to any of the following reasons:
Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
All products sold by Pawdaw of London are covered by our no-headache 90 Day Trial.
This means that you have 90 days to try our products for yourself while still being covered. If for any reason you're not totally satisfied with your purchase, let us know within the time frame to receive a full and swift refund.
When it comes to our wearable items, you're still covered even if you purchase the wrong size, so there's truly zero risk to start experiencing an easier life as a pup-parent.
(All we ask is you do your best to get the correct size first time to try and reduce unnecessary return emissions. That said, if you aren't sure and need help we're ready to assist you, just drop us a line to firstname.lastname@example.org or give us a call)
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