Pawdaw of London is committed to excellence, and the full satisfaction of our customers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
All orders for our products are processed and shipped out in 1-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Wrong Address Disclaimer
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
pawdawoflondon.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
Return Request Days
pawdawoflondon.com allows you to return its item (s) within a period of 90 days. Kindly be advised that the item (s) should be returned unopened and unused.
Out Of Stock Item Process
pawdawoflondon.com has the following options in the event there are items which are out of stock pawdawoflondon.com end available items first and send remaining items when items arrive back in stock.
Import Duty And Taxes
When dealing with pawdawoflondon.com you have the following options when it comes to taxes as well as import duties:You will be required to settle the requisite fees when the items are arriving in the destination country.
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.