All our prices are inclusive of delivery charges (UK Mainland Only). Generally, where an order contains more than one item, we try to deliver all items together.  If we do need to send in separate parcels, this will be documented within each parcel.

UK delivery times are calculated in working days i.e. Monday to Friday but exclude bank holidays. We generally use Royal Mail 48 hour delivery. Dependent on your location and items ordered, your purchase may be delivered by courier. If you wish to use a specific courier and agree to make pay and make the necessary arrangements, please contact us immediately upon purchase.

Most items are delivered within 3 working days from order. If you have not received your purchase within 7 working days, please contact Pawdaw of London Ltd to discuss any potential issues with the order.

International delivery times will vary depending on location as follows:

  • Western Europe up to 2 weeks
  • Eastern Europe up to 5 weeks
  • North America up to 6 weeks
  • South America, Africa and Asia up to 8 weeks
  • Australia up to 12 weeks

Faster delivery can be arranged for international delivery for an additional fee, please email or call us directly to arrange. 

On occasion products are subject to availability and delay in delivery is sometimes outside our control, we will contact you if this is the case. As such delivery cannot be guaranteed and any dates we specify for the delivery of products are only approximate. We will not be liable for any losses, costs, damages or expenses caused by any delay for delivery of the products.

If we or our suppliers are temporarily out of stock, we will notify you as soon as possible. If you are unable to accept delivery of an order then the courier will leave contact details in order for you to rearrange the delivery or collection.

If a delivery fails on a number of occasions and is returned to Pawdaw of London Ltd then you will be charged accordingly for the order to be resent. This may occur due to you being unavailable at the delivery address on a number of occasions, or the wrong address was provided at the time of purchase. Pawdaw of London Ltd will not pay for the order to be resent.

If after a failed delivery the order is returned to Pawdaw of London Ltd, and you decide to cancel your order, the cost of the return courier fee will be deducted from your total refund.


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