Find the answer to any of your queries below.

Product information

Please get in touch with a member of our friendly customer care team for any concerns you may have.

Email: info@pawdawoflondon.com

Call: 02080 999 817

All products sold by Pawdaw of London are covered by our no-headache 90 Day Trial.

This means that you have 90 days to try our products and still be covered. If for any reason you're not totally satisfied with your purchase, let us know within the time frame to receive a swift refund in full.

When it comes to our wearable items, you're still covered even if you purchase the wrong size, so there's truly zero risk to start experiencing life as a pup-parent.

(All we ask is you do your best to get the correct size first time to try and reduce unnecessary return emissions.)

Order information

Visa, Mastercard, American Express, PayPal and Apple Pay are all accepted

Your payment may have been declined due to any of the following reasons:

  • Incorrect billing address and phone number. Make sure that the billing address listed in your account matches that associated with your payment method.
  • Credit card limit reached. Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Shipping information

Standard Shipping: 2-3 business days (£3.99)*

*Free UK shipping when you spend £60 or more

You can easily track your package once it's been sent.

Unfortunately, we currently only ship within the UK.

Delivery takes 2-3 business days.

still have a question?

If you can't find the answer to your query in a section above, please don't hesitate to get in touch with us via our contact page.