We want all our customers to love our products, therefore we have put a returns and exchange policy together, with your satisfaction in mind.  We want your experience with Pawdaw of London to be easy and worry free. In the unlikely event that you do not love your product, either before or after using it, we invite you to return it to us within 30 days of delivery for a full refund or exchange. Return delivery is to be paid solely by the Customer, not Pawdaw of London Ltd.