By accessing, browsing, using, registering or contributing to any website operated by Pawdaw of London Ltd. where you can post submissions, reviews or ask questions you confirm that you have read, understood and agree to the following terms. If you do not agree to these terms in their entirety, you must not use the website.

Ownership of Submissions

Other than personal data which is subject to our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Pawdaw of London Ltd on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Pawdaw of London Ltd once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social networking sites

These terms also govern any Submissions you make on any Pawdaw of London Ltd related third-party website or page such as our Facebook or Instagram page, Twitter, YouTube, LinkedIn or social networking site. All comments, images, videos and any other type of material posted on any third-party social networking site do not necessarily reflect the opinions or ideas of Pawdaw of London Ltd or its employees and Pawdaw of London Ltd is not responsible for any such content. In any event, all material posted on any third-party social networking site must comply with these terms and the third-party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights

A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Pawdaw of London Ltd of any intellectual property rights. Whenever you use a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Pawdaw of London Ltd related third-party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Pawdaw of London Ltd pages of third-party social networking sites are not the responsibility of, or endorsed by Pawdaw of London Ltd. All rights, including copyright on Pawdaw of London Ltd pages are owned by or licensed to Pawdaw of London Ltd. Any use of any Pawdaw of London Ltd social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Pawdaw of London Ltd.


Any material you upload to our website or social media pages, will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Pawdaw of London Ltd related third-party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website. We have the right to remove any Submissions you make on our website if, in our opinion, such Submission does not comply with the content standards set out below.

Am I eligible to post a Submission?

  • You must be 18 years of age or older
  • You must be registered to post a submission Register now
  • Suppliers or manufacturers are not eligible to post a submission

Rules for Submissions

  • Please be polite and only write in English
  • You confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others
  • If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response

Submissions should not include:

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • comments about other reviewers or bloggers
  • remarks that repeat criminal accusations, false, defamatory or misleading statements
  • material which impersonates others
  • spam or advertising
  • third party brand names or trademarks
  • personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • HTML code, computer script or website URLs
  • availability, price or alternative ordering or delivery information
  • information about Pawdaw of London Ltd suppliers or manufacturers

Pawdaw of London Ltd, in its absolute discretion, reserves the right to:

  • not publish the Submission or remove it
  • take any appropriate action if deemed necessary

Please let us know if you see any Submissions which do not comply with these rules.

Terms and Conditions relating to the supply of products listed on our website

This page (together with the documents referred to on it ) sets out the terms and conditions on which we supply the products listed on our website. These terms and conditions apply to all transactions between Pawdaw of London Ltd. They do not affect your statutory rights. Please read them carefully.

These terms and conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.

Customer Sales

We will treat each order for products as an offer by you to purchase the product subject to these terms and conditions.

To order products over the phone or on our website you must be at least 18 years of age.

All telephone orders will be acknowledged verbally at the time of the order, and all orders placed on our website will be acknowledged by e-mail. Please note that verbal and / or electronic acknowledgments do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the products have been paid for. We may decline your order for any reason in which case we will inform you by telephone or e-mail.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Please note images featured and displayed on our website may differ in colour hue, intensity and detail to your web browser or computer, tablet, mobile phone or television screen. This may be attributed to your device settings including non-laboratory colour calibrated screen settings.

The total amount payable will be stipulated at the time you place your order, whether or not the order has been acknowledged.

We are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any taxes or duties. Or if due to an error or omission the price published for the goods are wrong, whether the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT, and delivery charges.

Prices may be liable to change and /or availability before (but not after) we accept your order. If a product is not available, we may offer you an alternative.

All product information, descriptions or other information communicated by us is intended to be as accurate as possible, from information supplied by manufacturers.

We accept major credit cards and debits cards including Visa, MasterCard, American Express, Maestro and Delta. This is the address and telephone number which your credit card or debit card / bank has on file for you. Your order will only be processed once authorisation of your credit/ debit card has been properly received.

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the products for any reason, we will not charge you for them and will refund any money you have paid for them. We will not however be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Shipping Policy

All our prices are inclusive of delivery charges (UK Mainland Only). Generally, where an order contains more than one item, we try to deliver all items together.  If we do need to send in separate parcels, this will be documented within each parcel.

UK delivery times are calculated in working days i.e. Monday to Friday but exclude bank holidays. We generally use Royal Mail 48 hour delivery. Dependent on your location and items ordered, your purchase may be delivered by courier. If you wish to use a specific courier and agree to make pay and make the necessary arrangements, please contact us immediately upon purchase.

Most items are delivered within 3 working days from order. If you have not received your purchase within 7 working days, please contact Pawdaw of London Ltd to discuss any potential issues with the order.

International delivery times will vary depending on location as follows:

  • Western Europe up to 2 weeks
  • Eastern Europe up to 5 weeks
  • North America up to 6 weeks
  • South America, Africa and Asia up to 8 weeks
  • Australia up to 12 weeks

Faster delivery can be arranged for international delivery for an additional fee, please email or call us directly to arrange. 

On occasion products are subject to availability and delay in delivery is sometimes outside our control, we will contact you if this is the case. As such delivery cannot be guaranteed and any dates we specify for the delivery of products are only approximate. We will not be liable for any losses, costs, damages or expenses caused by any delay for delivery of the products.

If we or our suppliers are temporarily out of stock, we will notify you as soon as possible. If you are unable to accept delivery of an order then the courier will leave contact details in order for you to rearrange the delivery or collection.

If a delivery fails on a number of occasions and is returned to Pawdaw of London Ltd then you will be charged accordingly for the order to be resent. This may occur due to you being unavailable at the delivery address on a number of occasions, or the wrong address was provided at the time of purchase. Pawdaw of London Ltd will not pay for the order to be resent.

If after a failed delivery the order is returned to Pawdaw of London Ltd, and you decide to cancel your order, the cost of the return courier fee will be deducted from your total refund.


Cancellations and Returns

You have the right to cancel your order or return at any time up to 30 days starting the day of delivery for credit or refund.

Please note you have a duty of care while the goods are in your possession and as such, we advise customers to return the product with the original packaging to ensure the product is not damaged on its return journey. Return delivery is to be paid solely by the Customer, not Pawdaw of London Ltd.

Returns must be delivered back to us within 30 days from the date of delivery.

If you wish to cancel your order after we have arranged for your purchase to be delivered, delivery fees will not be refunded.  

All returns should be sent to; Pawdaw of London Ltd, 134 Dale View Crescent, London, E4 6PG.

Refunds & our ‘Love it guarantee’

We want all our customers to love our products, therefore we have put a returns and exchange policy together, with your satisfaction in mind.  We want your experience with Pawdaw of London to be easy and worry free. In the unlikely event that you do not love your product, either before or after using it, we invite you to return it to us within 30 days of delivery for a full refund or exchange. Return delivery is to be paid solely by the Customer, not Pawdaw of London Ltd.

Guarantee and Warranty

If your dog experiences personal incompatibility with any of our grooming products (such as an allergy to an ingredient), please contact your vet immediately. 

Products proven to be defective or damaged in transit, can be returned to Pawdaw of London Ltd within 30 days of delivery, in the original packaging, for a full refund or exchange.

All products supplied are covered by our twelve months guarantee. The guarantee specifically excludes faults caused by accident, neglect or misuse.

If the products are being used in a non-domestic environment, they will not be covered by our warranty.

The warranty covers manufacturing issues.

If the fault developed within 30 days of delivery you will be offered the choice of exchange or refund.

Data Protection

We keep a record of all sales processed through all websites owned by Pawdaw of London Ltd. All personal data is security stored, although no financial details are held.

We follow strict security measures; we do not pass on, or sell any information to third parties. We may from time to time contact you by e-mail with any current offers or promotions that we think may be of interest to you.

We do not store credit card details nor do we share customer details with any 3rd parties.

We primarily hold data to validate delivery details and manufactures warranties.