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✓ Backed by Pawdaw's 30 Day Guarantee.
We know you'll love our products, but for added peace of mind every product is backed by our 30 Day Guarantee. If you've ordered the wrong size, or you're not happy for any reason - let us know and we'll make it right.
Standard delivery £4.49
Next working day delivery £6.99
Free Shipping Over £50 (2 - 3 working days)
Please note next working day applies to orders placed before 1pm and delivered to UK mainland, excludes weekends and bank holidays
Shipping Address Errors
If you have made an error on the shipping address, please contact us immediately before we fulfill your order. once fulfilled we are unable to amend. If shipping addresses are incorrect, causing non delivery it will be return to us. Any additional shipping costs to resend will not be paid by Pawdaw of London.
Processing Time
All orders are processed and shipped out in 1-3 business days. Orders are not shipped on weekends or holidays.
For standard delivery, please allow up to seven working days to remote areas of the UK such as the Highlands, Islands of Scotland, Isle of Man, Isle of Wight, Northern Ireland and Channel Islands.
Shipping Address Errors
If you have made an error on the shipping address, please contact us immediately before we fulfill your order. once fulfilled we are unable to amend. If shipping addresses are incorrect, causing non delivery it will be return to us. Any additional shipping costs to resend will not be paid by Pawdaw of London.
Returns
Customer happiness is of the upmost importance to Phoebe and me. If you are not happy with your purchase, you may return it to us within 90 days to the address below for a refund. If you wish to exchange an item, please repurchase the preferred item and return the original item using our returns process.
Return Address:
Pawdaw of London
C/O Crocodile Stores Ltd.
35 Moorbridge Road
Bingham NG13 8GG
Please include your name, order no. and reason for the return.
Returned goods are your responsibility until they are received by us, we strongly recommend you obtain proof of postage and use a trackable service. Please ensure the goods are packaged sufficiently and cannot be damaged during transit to us. International orders, we recommend returning via a tracked service like UPS, DHL Express or Fedex.
We endeavour to process your return within 7 working days, you will receive an email update when the return and refund have been processed. If you have not received an update within 10 working days, please contact info@pawdawoflondon.com with
the tracking information so we can investigate.
Return postage is to be paid solely by the customer unless there is a fault on our part. Original shipping charges are non-refundable for all returns.
If you need assistance with your order, or you have any issues please email info@pawdawoflondon.com or call 0208 0999 817.
